Frequently Asked Questions
1) What are Cricketdirect'S opening times?
We are open for business throughout the week at the following times :
9 a.m. to 9 p.m. (Mon – Thurs)
9 a.m. to 6 p.m. (Fri – Sun)
2) How can I contact Cricketdirect Customer Services?
You can contact our friendly Customer Services team by telephone on 084 52303052 or via email to
info@cricketdirect.com – use this email for any Customer Services or general queries you may have
sales@cricketdirect.com – use this email for any Customer Services query you may have
3) What payment methods do Cricketdirect accept
We accept payment by cash and all major debit, credit cards.We also accept PayPal and Google checkout for online orders.
4) How do I place an order online?
To make a purchase from the Cricketdirect online shop, simply browse our large range of cricket gear on our easy to use website. When you see something that you would like to purchase from Cricketdirect, select the appropriate size and quantity then click the 'Add to Basket' button. This will save what you have selected while you browse other items. When you have added all the items you wish to purchase to click on the 'checkout' button at the top of the page. You should then verify that the items in your basket are correct. If you are ready to buy you will need to enter your billing and delivery details, and finally your payment details.
Once this process is complete you will receive an email confirming the details of your order
5) Do the prices on Cricketdirect include VAT?
Yes, the prices include VAT
6) What does delivery cost for orders in the UK?
Delivery costs £3.65 for orders under £15.00. The cost is £6.35 for Orders over £15.00. These apply to the UK mainland only.
7) What are the delivery costs for European/international destinations?
We can ship to any destination and the cost will depend upon the weight of the goods and the destination, The cost will be confirmed by our customer service advisors once an order is made
8) How long will delivery take?
Most orders are despatched within 24 hours. If we do not we do not have an item in stock, we will inform you of the expected delivery date.
9) Which couriers do you use?
We use Business Post, Fedex and Royal Mail
10) Can you deliver to a work address?
As a precaution Cricketdirect Customer Services will complete a security check to ensure the existence of the company at the address listed
11) What happens if no one is at the delivery address when you try to deliver?
If no one is at the delivery address when our carrier tries to deliver your order, the carrier will leave notification of an attempted delivery. The note will specify if you need to contact courier to arrange an alternative delivery date, collect the parcel in person or if the courier will attempt delivery the following day.
12) How do I cancel my order?
Orders are generally packed and dispatched within one working day, If you wish to cancel your order before it has been posted please contact Customer Services on 084 52303052
13) How do I return an unwanted item for refund or exchange?
You can post it back to us or bring it back in an unused condition within 14 days will be happy to refund your money excluding postage.
The postal address for returns is be:
Returns Department,
Cricketdirect
4, Metro Centre,
Ronsons Way,
St Albans Rd,
Sandridge,
St Albans,
Hertfordshire.
AL4 9QT
14) What do I do if I have received an item which is incorrect or damaged?
In the unlikely event that you have received an incorrect or damaged item in your order, please contact Customer Services on 084 52303052 or email us on info@cricketdirect.com as soon as possible
15) Do you have a shop?
Yes, you can come and visit our showroom at the following address:
Cricketdirect
4 Metro Centre, Ronsons Way
St Albans Rd
Sandridge
St Albans
Hertfordshire
AL4 9QT
16) Is there a Cricketdirect brochure?
Yes, we have a newsletter and a catalogue, which you can subscribe to from our website homepage